Service

For an improved customer experience, consider Vincanwo’s Enhanced Services. These enhancements are available for inclusion in any order, ensuring optimal care for your units. With a range of options at various price points, you have the flexibility to choose the level of enhancement that suits your preferences. Here are the available options:

Not sure what you need? No problem. We are experts in industrial computing and have been for over 25 years. We’ll take time to understand your needs, your goals and your application so that we can match you up with the appropriate solutions for your unique requirements.

Does one of our out-of-the-box solutions fit your need? Or do you need a custom-built solution? We can customize and install any necessary drivers, third-party software and perform necessary testing before we ship it out to you.

Your Industrial PC computer is ready as soon as you open the box. We’ve customized it with your specifications and have updated all systems, drivers and BIOS for you. By the time you have received your computer(s), we have tested everything and even loaded your custom image from our encrypted server to save you time and money.

When you buy a computer from Vincanwo, you aren’t a customer. You’re a partner. That means before you buy, we’re here. While you’re buying, we’re here. And after you buy – you got it, we’re here. Our staff is available to you and pride ourselves in communicating with you every step of the way.

We keep very detailed documentation of all components of every build. Need to reorder, get support or check your warranty? Just provide us with the serial number and we can quickly access all of the details of your products and orders.

We offer the best of the best in industrial computing. But does that mean nothing ever goes wrong? Of course not. But rest assured that our staff is here to solve any technical issues that may arise. We can often even get you in direct contact with the designers and engineers behind your product.